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Engagement

Optimize your customer experience with AI-powered solutions

Manage TagsTag MessageService IssueSales LeadTier 2 SupportTier 1 SupportWe started detecting a spike2 minutes agoConfigureDismissQuality issueOpen1 day ago

Automate your efforts for more efficiency

Humanize customer connections and elevate your customer care. Sprout's engagement tools eliminate your team's manual tasks by handling large volumes of social messages through AI and automation.

Automate message prioritization

Sentiment detection helps customer care teams identify high priority messages to streamline workflows using AI.

Get crisis notifications

Quickly and easily assess if a message must be prioritized to avoid brand damage with spike alerts.

Enhance your responses

Minimize manual approaches and spend more time connecting with customers. Enhance by AI Assist recommends alternative replies to enhance tone of voice or build a more elaborate response.

Automate message prioritization

Sentiment detection helps customer care teams identify high priority messages to streamline workflows using AI.

Get crisis notifications

Quickly and easily assess if a message must be prioritized to avoid brand damage with spike alerts.

Enhance your responses

Minimize manual approaches and spend more time connecting with customers. Enhance by AI Assist recommends alternative replies to enhance tone of voice or build a more elaborate response.

See how your team can easily engage with customers.

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Get ahead of customer inquiries with these features

Example of a private message and public message received in the Smart Inbox.

Consolidated Inbox

Simplify your workflows with a centralized platform that enables internal collaboration and provides extensive customer insights across channels.

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Example of an open case in Sprout Social’s Salesforce Service Cloud Integration.

Salesforce Service Cloud Integration

Centralize customer conversations across Sprout and Salesforce Service Cloud so agents have an optimized view into customer inquiries.

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Example of customer reviews from the Apple App Store, Google My Business, and TripAdvisor seen in Sprout Social.

Review Management

Guide business strategy using insights from Apple App Store, Yelp, Google My Business, and more, centralized through Sprout's reviews integrations.

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Message Spike Alerts

Quickly address customer needs and stay ahead of a potential brand crisis with inbox alerts and message spike alerts that notify users when there's a surge of @mentions.

Bot Builder

Resolve customer questions faster and ensure coverage outside of business hours through Facebook and Twitter with automated chatbots.

Message Tagging

Organize and customize how you reply to incoming messages with unlimited tags, custom views, and bulk actions.

Case Assignment

Help your team prioritize urgent and important cases with assignments to view ticket status and priority and understand what customer questions are already being addressed.

Team Reports

Analyze agent response time to social messages across various time frames using presentation-ready reports.

Sentiment

Prioritize the right messages and effectively monitor brand health on review sites with Sprout's AI‒powered Sentiment.

Streamline your social media with integrations & trusted partners

Sprout builds and maintains strong network partnerships and integrations to help you unify your customer touch points and keep pace with changes in the social landscape.

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Example of some of Sprout Social integrations: Facebook, Instagram, X (formerly known as Twitter), Pinterest, Salesforce, TikTok, LinkedIn, YouTube, Tumblr, Shopify, Canva, Dropbox, Google My Business, Facebook Shops, Reddit and WooCommerce.

+77%social customer responses

Allegiant Air saw a 77% increase in social customer messages responded to from Q3 2019 to Q3 2021.

We definitely get the same amount of questions we did in the past, but the bots have cut down on the time we need to take to respond to those queries. Whether someone's looking for more information about a course or wants bursaries information, our chatbots very quickly point them in the right direction and get people the information they need. We've gotten really good feedback from the people who've engaged with the bots.”

Paul Newton

Head of Digital and Media

The Smart Inbox is my favorite thing ever. I always have that tab open on my computer and I'm always refreshing it. And I feel like if I didn't have this, there's no way I would be able to respond to our customers as quickly as I do. Previously, when I didn't have Sprout, I … was going on each individual platform and going through the messages that way. For me to actually be able to quickly toggle between different brands and profiles has been a lifesaver.”

Assunta Catalano

Social Media Manager at KISS

We have drastically increased how many messages we're replying to across platforms, especially on Facebook. And we're servicing more customers even though our team has been consistently the same size.”

Alyssa Salazar

Customer Relations Manager at Allegiant

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Go beyond customer expectations

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Example of replying to a customer direct message within Sprout Social’s Smart Inbox.

Frequently asked questions

Learn more about engagement

  • What is customer care? Tips for build a loyal following

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  • Omnichannel customer experience: Exploring seamless customer journeys

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  • What is influencer marketing: How to develop your strategy

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