Customer Care

Personalize your customer care to win and keep customers

Your customers expect faster communication and authentic connections. Social Customer Care by Sprout Social helps your team go beyond expectations to deliver social customer service that builds long-lasting relationships.

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Social Customer Service Leader, Winter 2024

You know your customers. Sprout helps you prove it.

Show your customer care team’s impact on revenue

Demonstrate the ROI of exceptional social customer service to the rest of your organization with easy-to-understand reports.

Show your customer care team’s impact on revenue

Demonstrate the ROI of exceptional social customer service to the rest of your organization with easy-to-understand reports.

Evaluate your care team’s performance, track productivity and optimize workflows for increased customer satisfaction with the Case Management Report.

Exceed customer expectations with personalization

Build stronger connections easily. Automatically determine which messages need replies and send personalized responses that adhere to brand standards.

Exceed customer expectations with personalization

Build stronger connections easily. Automatically determine which messages need replies and send personalized responses that adhere to brand standards.

Personalize your messages to customers. Enhance by AI Assist recommends alternative replies to enhance tone of voice or build a more elaborate response.

Scale your efforts quickly with cross-team collaboration

Respond to messages faster by aligning across your organization. Automatically classify which team a message is meant for and get real-time updates to ensure no customer is overlooked.

Scale your efforts quickly with cross-team collaboration

Respond to messages faster by aligning across your organization. Automatically classify which team a message is meant for and get real-time updates to ensure no customer is overlooked.

Automatically create cases based on criteria like topic, profile type, message type, follower count, VIP status, language, sentiment and keyword.
Grammarly
Kraft Heinz
MeUndies
Hudl
Honda
Columbia

Become your customers’ favorite brand