From Followers to Fans: How to Turn Customer Care Into Your Competitive Advantage

Customer expectations for quality care are soaring. With 57% of consumers expecting a response on social within 12 hours, and 96% of customers ending their relationship with brands after poor experiences, the stakes have never been higher to deliver faster, more complete care. Under-deliver, and you risk your brand’s health and reputation.

The key to providing exceptional care—and outshining your competition—is your social customer care team. If they can delight customers with faster, personalized care, they can transform one-time interactions into lifelong brand loyalty.  But to do that, teams need a sophisticated case management system that makes quick work of flooded inboxes, and a well-orchestrated workflow that connects customer insights across networks and team members. 

In this webinar we uncover how Social Customer Care by Sprout Social can transform every customer interaction into a competitive advantage. This webinar will include a live demo and time for Q&A.

You’ll learn how to:

• Future-proof your business and reputation with our streamlined case management system 
• Personalize and improve replies with our AI-driven suggestions and integrations with Salesforce Service Cloud
• Showcase your team’s impact on customer experience and brand loyalty with easy-to-understand performance reports.

Your Speakers: