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4.4 out of 5

"Great location for theatre & dining. " More

By a verified traveller on Mon 29 May 2023

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at The Hotel Windsor. Within just a 15-minute stroll, you'll find Bourke Street Mall and Melbourne Central. Highlights at this boutique hotel include 2 restaurants, a bar/lounge, and a conference center.

The restaurant, One Eleven Spring Street, is open for breakfast and dinner. Cricketers Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Cricket Ground and Queen Victoria Market.

Built in 1883, this grand Victorian 5-star hotel in Melbourne has old-world charm with a glimpse of the city’s past hosting royalty, distinguished guests and celebrities. Today, The Hotel Windsor carries its stately heritage into the modern age with faultless service, beautifully preserved antique furniture and, reportedly, a resident ghost.  

Looking on to Melbourne’s finest Victorian architecture and gardens in Parliament House on Spring Street, the hotel is next door to Melbourne’s oldest theatre, the Princess, and a short jaunt to the city’s best bars, restaurants and boutique shops. Take afternoon tea in the One Eleven lounge for cream-dolloped scones and ribbon sandwiches, a choice of 11 teas and glasses of Champagne for a taste of what makes one of the oldest hotels in Melbourne so special.  

Enjoy light-filled rooms and majestic high-ceiling suites with classic décor and marble bathrooms. Whether you visit for a romantic escape, with family or to explore the city’s rich past from inside its grandest hotel, you can expect amazing Windsor Hotel Melbourne deals year-round direct from Wotif.  

Traditional Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$193* Per night/room 6 Jun. - 7 Jun.

Premier Family Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Victorian Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Windsor Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wizard's Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Hotel Windsor ratings based on 343 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hotel Windsor

Everyone (149) Couples (91) Family (71)
4 out of 5
Great location for theatre & dining.

Posted by on 29 May 2023

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Comment from Hotel Management

29 May 2023 by David G A Perry

Dear LeanneGlad to see that The Hotel Windsor was a good choice for your recent Melbourne visit.Hoping to have the pleasure of welcoming you back soon.With very best wishes,DavidDavid G A PerryGeneral Manager

4 out of 5
Beautiful old hotel in perfect location.

Posted by on 22 May 2023

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Comment from Hotel Management

22 May 2023 by David G A Perry

Dear Pauline,Thank you for sharing such positive words with readers.Delighted that your stay at The Windsor Melbourne proved to be so enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

4 out of 5
i loved the location, the atmosphere of the entire space and the exceptional staff who were welcoming and did not see any request as problematic . They worked hard to make sure the entire stay was beyond pleasant reaching to the level of exceptional

Posted by on 18 May 2023

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Comment from Hotel Management

18 May 2023 by David G A Perry

Dear Elizabeth,I shall pass your kind words on to our exceptional team members with pleasure.Thank you for such kind consideration in passing on this feedback. With thanks and very best wishes,DavidDavid G A PerryGeneral Manger

4 out of 5
Great location to excellent food & bars

Posted by on 7 May 2023

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Comment from Hotel Management

7 May 2023 by David G A Perry

Dear Donna,Delighted hat your stay at The Windsor Melbourne was so enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

1 out of 5
Terrible hotel trading on its history. Dusty, musty, almost empty, wifi 3rd world standard and charged me twice with a transaction hold for 7 days.

Posted by on 28 Apr. 2023

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Comment from Hotel Management

28 Apr. 2023 by David G A Perry

Dr Doctor Genine,So sorry that your stay was disappointing. We did discover internet connectivity challenges in your room and have since rectified this.Pre authorisation charges to credit cards are simply a hold on funds circa 100 and these are immediately released on departure if not used. Banks can take up to five business days to show these funds as available depending on that particular financial institution. Public Holidays such as Anzac Day prolong the wait unfortunately.With 140 years of trading I can assure readers that the team at The Windsor are committed to being at the for front of innovation. If we were not we would not have flourished for over a century.My apologies for any disappointment experienced.DavidDavid G A PerryGeneral Manager

5 out of 5

Posted by on 23 Apr. 2023

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1 out of 5
re cash gift vouchers. If you dont use it all in the one stay they STEAL the balance. They dont give you a future credit, its disgraceful. Ours was a present, we were unaware of this policy

Posted by on 18 Apr. 2023

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Comment from Hotel Management

18 Apr. 2023 by David G A Perry

Dear Jill,Sincere apologies. Whilst our team contacted you after your departure to explain that you could use your balance we have since reaffirmed that anyone with a cash valued voucher (which is valid for up to three years) will also have identical rights to use as and when they see fit with any balances remaining valid for the lifetime of that voucher.My thanks for bringing this confused messaging to our attention. Training is the responsibility of management and the buck stops with me.With thanks and apologies once more,David - David G A Perry - General Manager

5 out of 5
Classy

Posted by on 16 Apr. 2023

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Comment from Hotel Management

16 Apr. 2023 by David

Dear David,You are too kind.Hoping to have the pleasure of welcoming you back soon.With thanks and best wishes,David - David G A Perry - General Manager

5 out of 5
Excellent service and very friendly staff

Posted by on 16 Apr. 2023

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Comment from Hotel Management

16 Apr. 2023 by David

Dear Craig,My thanks for sharing such positive feedback with readers.Delighted to hear that you enjoyed your stay thanks in part to our amazing people.With thanks again and very best wishes,DavidDavid G A PerryGeneral Manager

3 out of 5
Friendly staff. Clean. Poor ammenities- very old TV, small bar fridge.

Posted by on 10 Apr. 2023

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Comment from Hotel Management

16 Apr. 2023 by David

Dear Kathleen,Sincere thanks for the feedback and apologies for the less than perfect stay despite our friendly team.I returned as GM for the third time a few days before your stay. Your advice is noted with thanks as we set about a program of constant improvement. Confident we shall succeed with the team committed to excellence already.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 5770 square feet (536 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury The Hotel Windsor. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 180 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 5770 sq ft of conference space
  • 536 sq m of conference space
  • Built in 1883
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (2.1 km / 1.3 mi)
  • Metro station: Parliament Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Hotel Windsor offers 180 air-conditioned accommodations with minibars and safes. Accommodations offer separate dining areas. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Dining room
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.

One Eleven Spring Street - This restaurant serves breakfast and dinner.

Cricketers Bar - This sports bar serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.

Pet Policy

  • No pets allowed

Policies

Please note for all breakfast-inclusive rates breakfast is served in the One Eleven Spring St. Restaurant.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Children stay free
  • Noise-free rooms not guaranteed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Children stay free: Maximum age 11
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 45 for adults and AUD 23 for children
  • Valet parking fee: AUD 60 per night (in/out privileges)
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Windsor Melbourne
  • Windsor Melbourne
  • Hotel Windsor
  • Windsor Hotel Melbourne
  • The Hotel Windsor Hotel
  • The Hotel Windsor Melbourne
  • The Hotel Windsor Hotel Melbourne

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.