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The Langham, Gold Coast and Jewel Residences

0-star property
38 Old Burleigh Road, Surfers Paradise, QLD 1800 796 370
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4.7 out of 5
Exceptional!
See all 35 wotif Reviews

"The best hotel on the Gold Coast. Bar none. Facilities are amazing. Service was friendly and fantastic. Location is perfect. " More

By a verified traveller on Sun 21 May 2023

Points Of Interest

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Hotel Description

A luxury stay in Gold Coast awaits you at The Langham, Gold Coast and Jewel Residences. You'll be 1.3 km (0.8 mi) from Surfers Paradise Beach and 1.6 km (1 mi) from Cavill Avenue. Highlights at this beach hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

Lobby Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym, and sauna. Added amenities include free WiFi in public areas, a conference center, and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

This 5-star Surfers Paradise hotel is 1.8 km (1.1 mi) from Slingshot and 1.9 km (1.2 mi) from Gold Coast Convention and Exhibition Centre.

One Bedroom Hinterland Residence

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$436* Per night/room 4 Jun. - 5 Jun.

Superior Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Ocean Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Skyline Ocean King Residence

Bed Count 2 King Beds Maximum Occupancy 4 Max

One Bedroom Skyline Hinterland Residence

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean King

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Langham, Gold Coast and Jewel Residences ratings based on 35 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Langham, Gold Coast and Jewel Residences

Everyone (12) Couples (16) Family (6)
5 out of 5
The best hotel on the Gold Coast. Bar none. Facilities are amazing. Service was friendly and fantastic. Location is perfect.

Posted by on 21 May 2023

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Comment from Hotel Management

22 May 2023 by John O'Shea - General Manager

Dear Shane,Thank you for taking the time to post such a glowing five-star review, following your recent stay here at The Langham, Gold Coast. The sunny and crisp Gold Coast was certainly the place to be at the weekend, and I am so pleased that you found our central location to be perfect. I have to agree with your comments regarding our wonderful facilities and service and I thank you for this great public endorsement.We look forward to welcoming you back to The Langham Gold Coast in the not-too-distant future, for another fantastic stay.Yours sincerely,John O'SheaGeneral Manager

5 out of 5
The property was very nice clean and of high quality The only criticism would be the price of both breakfast and dinner Because of this we never eat in the hotel I have no doubt that the food was very good but costly

Posted by on 17 May 2023

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Comment from Hotel Management

18 May 2023 by John O'Shea - General Manager

Dear Stephen,Thank you for taking the time to provide us with this great feedback of your recent stay with us.We are delighted to learn that you enjoyed your stay, and we appreciate your kind words and compliments about our fine hotel.Thank you again and we very much look forward to having the pleasure of playing host to you again at The Langham Gold Coast on many future occasions.Yours sincerely,John O'SheaGeneral Manager

5 out of 5
Beautiful facilities. Friendly, attentive staff.

Posted by on 2 May 2023

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Comment from Hotel Management

2 May 2023 by John O'Shea - General Manager

Dear Leah,Thank you for your recent stay with us at The Langham Gold Coast and for taking the time to provide us with this fine review score. I am very happy to learn that you enjoyed the beautiful facilities of the hotel during your stay and that you found the staff to be friendly and attentive - this is a wonderful endorsement for us.We hope to welcome you back soon for another great stay.Yours sincerely,John O'SheaGeneral Manager

5 out of 5
Amazing stay at The Langham! Perfect hotel to relax and unwind on holiday! Loved it so much! Luxurious stay.

Posted by on 24 Apr. 2023

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Comment from Hotel Management

27 Apr. 2023 by John O'Shea - General Manager

Dear Kylie,Thank you for your recent stay with us at The Langham Gold Coast and for taking a moment to provide us with this wonderful review score and fabulous feedback - we very much appreciate it. I was delighted to learn that you had a relaxing holiday and were able to unwind in luxury during your time with us.We very much hope to welcome you back to The Langham Gold Coast for another amazing stay in the not-too-distant future.Yours sincerely,John O'SheaGeneral Manager

5 out of 5
The service was excellent, Abigail from reception went above and beyond. We totally enjoyed our stay and definitely coming back

Posted by on 16 Apr. 2023

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Comment from Hotel Management

17 Apr. 2023 by John O'Shea - General Manager

Dear Lita,Thank you for your recent stay at The Langham Gold Coast and for taking a moment to provide us with this wonderful review score and fabulous feedback. I will be sure to pass your compliments on to the wonderful Abigail - whom I'm sure, will be delighted in your feedback.Thank you again for this fine endorsement and we hope to welcome you back for another flawless stay in the not-too-distant future.Yours sincerely,John O'SheaGeneral Manager

4 out of 5
I liked the services but they don’t have Indian cuisine in their menu as Indian are the fastest growing community in Australia

Posted by on 15 Apr. 2023

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Comment from Hotel Management

17 Apr. 2023 by John O'Shea - General Manager

Dear Hardip,Thank you for your recent stay at The Langham Gold Coast and for taking the time to provide us with this fine review score and constructive feedback. We are constantly reviewing our Food and Beverage offerings at the hotel, so that we can accommodate a wide range of cultures and cuisine preferences - so your suggestions are appreciated and acknowledged.Thank you again and we hope to welcome you back soon.Yours sincerely,John O'SheaGeneral Manager

5 out of 5
The property was exceptionally well appointed, had a lot of space with an incredible outlook. In room dining was exceptional, as the meals were a very good size, delivered via a hotbox on trolley. Whilst pricing was a little high on some items, the quality made it very good value. Highly recommend to anyone wanting a "high end" getaway or escape

Posted by on 11 Apr. 2023

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Comment from Hotel Management

14 Apr. 2023 by John O'Shea - General Manager

Dear Glen,Thank you for taking the time to review your recent stay with us and I am delighted to learn that you thoroughly enjoyed your holiday experience with us. I appreciate your wonderful review score and we much look forward to having the pleasure of playing host to you again at The Langham, Gold Coast on many future occasions.Yours sincerely,John O'SheaGeneral Manager

5 out of 5

Posted by on 7 Apr. 2023

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Comment from Hotel Management

28 Apr. 2023 by John O'Shea - General Manager

Dear Danielle,Thank you for your recent stay with us at The Langham Gold Coast and for taking a moment to provide us with this wonderful review score - we appreciate it. We look forward to welcoming you back for another flawless stay very soon.Yours sincerely,John O'SheaGeneral Manager

4 out of 5

Posted by on 31 Mar. 2023

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Comment from Hotel Management

21 Apr. 2023 by John O'Shea - General Manager

Dear Ronald,Thank you for your recent stay with us at The Langham Gold Coast and for taking the time to provide us with this fine review score. We hope to welcome you back for another enjoyable stay one day in the not-too-distant future.Yours sincerely,John O'SheaGeneral Manager

5 out of 5
Thoroughly enjoyed our stay. Room was great Staff & service were absolutely amazing Breakfast was outstanding Bit disappointing the spa wasn’t working Will definitely stay again

Posted by on 27 Mar. 2023

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About the The Langham, Gold Coast and Jewel Residences

Location 38 Old Burleigh Road, Surfers Paradise, Queensland 4217

Property Features

The Langham, Gold Coast and Jewel Residences offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury The Langham, Gold Coast and Jewel Residences. For a fee, parking is available. This 5-star Gold Coast hotel is smoke free.

  • 339 guestrooms or units
  • 49 levels
  • 2 dining venues
  • 2 bars or lounges
  • Cabanas on the beach (surcharge)
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Metro station: Florida Gardens station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Langham, Gold Coast and Jewel Residences offers 339 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Akoya - Onsite buffet restaurant.

Lobby Bar - This bar serves light fare only. Open daily.

Tang Court - Onsite fine-dining restaurant. Open daily.

Coral Moon - Onsite bar. Open daily.

26 and Sunny - Onsite café. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Update (Langham Hotels). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Update (Langham Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 59 for adults and AUD 29.50 for children
  • Valet parking fee: AUD 55 per day
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Langham Gold Coast Jewel Residences
  • The Langham, Gold Coast and Jewel Residences Hotel
  • The Langham, Gold Coast and Jewel Residences Surfers Paradise

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.