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Crowne Plaza Surfers Paradise, an IHG Hotel

4.5-star property
2807 Gold Coast Highway, Surfers Paradise, QLD 1800 796 370
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4.2 out of 5
Very good!
See all 376 wotif Reviews

"Staff were fantastic! We were well looked alter and enjoyed our weekend away. " More

By a verified traveller on Mon 29 May 2023

Points Of Interest

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Hotel Description

A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise, an IHG Hotel. Within a 30-minute stroll, you'll find Gold Coast Convention and Exhibition Centre and Surfers Paradise Beach. Highlights at this hotel include in-room free WiFi, free Internet, and furnished balconies.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, 24-hour gym, outdoor tennis court, and spa tub. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$155* Per night/room 22 Jun. - 23 Jun.

Room, 1 King Bed, Ocean View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Low Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Surfers Paradise, an IHG Hotel ratings based on 376 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise, an IHG Hotel

Everyone (148) Couples (83) Family (99)
5 out of 5
Staff were fantastic! We were well looked alter and enjoyed our weekend away.

Posted by on 29 May 2023

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Comment from Hotel Management

29 May 2023 by Ruhan

Dear MargaretThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

5 out of 5
We enjoyed our stay. Staff all very friendly

Posted by on 28 May 2023

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Comment from Hotel Management

28 May 2023 by Ruhan

Dear WayneThank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon.

3 out of 5

Posted by on 24 May 2023

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25 May 2023 by Alex

Dear MichaelThank you kindly for taking a moment to share your review. We do appreciate your feedback and we hope to have the chance to welcome you back again.

1 out of 5
An excellent Hotel but the things that were lacking were the parking and the lifts. Parking was expensive when you could find a car park. There were some excruciatingly long waits for the lifts, and they were always full.

Posted by on 5 May 2023

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Comment from Hotel Management

5 May 2023 by Alex

Dear Danny,Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.

3 out of 5

Posted by on 27 Apr. 2023

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Comment from Hotel Management

26 May 2023 by Ruhan

Dear NickThank you kindly for taking a moment to share your rating with us. We do hope to welcome you back again in the future.

5 out of 5
.

Posted by on 23 Apr. 2023

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Comment from Hotel Management

24 Apr. 2023 by Michaela Bakovkova

Dear Melanie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michaela BakovkovaRevenue Manager

5 out of 5
Stay was excellent. Breakfast was also very good. My only suggestion is to have non dairy options available.

Posted by on 22 Apr. 2023

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Comment from Hotel Management

23 Apr. 2023 by Ethan

Dear RobinThank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.

1 out of 5
Very disappointed would not recommend staying here and would never go back

Posted by on 17 Apr. 2023

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Comment from Hotel Management

19 Apr. 2023 by Ruhan

Dear Stacey,Thank you for taking the time to share your review with us. We appreciate your feedback. We are disappointed to see that your recent stay with us was not enjoyable and up to our normal IHG Crowne Plaza standards. Your feedback will be shared with our Leadership team for review.

4 out of 5
Very convenient to the tram and good sized rooms

Posted by on 17 Apr. 2023

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Comment from Hotel Management

24 Apr. 2023 by Michaela Bakovkova

Dear Ray,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michaela BakovkovaRevenue Manager

5 out of 5

Posted by on 12 Apr. 2023

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Comment from Hotel Management

5 May 2023 by Alex

Dear Glenn,Thank you kindly for taking a moment to share your rating with us. We do hope to welcome you back again in the future.

About the Crowne Plaza Surfers Paradise, an IHG Hotel

Location 2807 Gold Coast Highway, Surfers Paradise, QLD 4217

Property Features

As a guest of Crowne Plaza Surfers Paradise, an IHG Hotel, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Florida Gardens station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Electric kettle
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.