"It is always pleasant staying at the Pavillion. It is time to upgrade the bathrooms. Remove the old baths (no one has over the bath showers) and showe
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At Pavilion on Northbourne you'll be within a 20-minute walk of Netball ACT and 2.1 km (1.3 mi) from Canberra Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
The restaurant, Atrium Restaurant and Bar, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 5382 square feet (500 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. On weekday mornings full breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking.
Places within a 30-minute walk of this 4.5-star Dickson hotel include Canberra City Church and Australian National University.
Pavilion on Northbourne ratings based on 580 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Pavilion on Northbourne
Everyone (225)Couples (185)Family (116)
4 out of 5
It is always pleasant staying at the Pavillion. It is time to upgrade the bathrooms. Remove the old baths (no one has over the bath showers) and shower curtains. Put in a frameless shower and tile them ceiling to floor. It will make a very big difference.
Posted by Guy on 28 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear GuyThanks for staying with us. Thanks for rating your stay above average. We take feedback very seriously and I will be passing on the suggestion of replacing the shower over the bathtubs with walk in showers in our rooms. We do have walk in showers in our Suites if you would rather on your next stay. Hope to see you back again soon. Kind RegardsDan BrophyRooms Division Manager
3 out of 5
I have previously stayed at this hotel and had a fantastic experience. However this stay was not up to expectations. I booked a room for myself and my 2 children (website said the room accommodated 3 people). I had to attend the reception and request a 3rd towel as the room only had 2 towels. When it came time for bed i looked for the fold up bed for the 3 person/child, however there was not one provided in the room. So the I assumed that there was a sofa bed, no wrong again! My child had to sleep on the hard lounge without a sheet. We were fortunate enough to find a spare blanket in the cupboard. The heating in the room barely took the chill off and because there now wasn’t any spare blankets we all froze overnight. The room looked like it had not been vacuumed. When I pulled back the sheets on the bed there was a hair on the sheets and on the pillow there was what looked like a small spot of dried blood. The bathroom was not clean and there was green mold around the spa jets. On the plus side location is great, queen bed was extremely comfortable and the staff were pleasant.
Posted by Gill on 28 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear GillThanks for staying with us. Sorry to hear your stay was not up to expectations. If you would like to discuss your stay further, I would be happy to speak to you. We take feedback very seriously and I will be looking into why an extra bed was not put into your room before you arrived. Kind RegardsDan BrophyRooms Division Manager
4 out of 5
Sounding like a washing machine going all night
Posted by Luigi on 28 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear Luigi,Thanks for staying with us. Sorry to hear your stay was not up to expectations. If you would like to discuss your stay further, I would be happy to speak to you. We take feedback very seriously and I will be looking into the issue you brought to our attention. Kind RegardsDan BrophyRooms Division Manager
4 out of 5
It was good value for money and convenient for work
Posted by Bill on 24 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear Bill,Thanks for staying with us and rating our hotel with above average marks. Sounds like the hotel was just what you were expecting. Hope to see you back again really soon. Kind RegardsDan BrophyRooms Division Manager
5 out of 5
It was a comfortable and convenient place to stay.
Posted by Tom on 24 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear Tom,Thanks for staying with us and rating our hotel with the highest marks possible. Thanks for the lovely feedback on your stay. We cannot wait to welcome you back again on your next trip to Canberra. Kind RegardsDan BrophyRooms Division Manager
4 out of 5
Stayed here several times. Even with heaters on the atrium is cold
Posted by David on 22 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear David,Thanks for staying with us. Sorry to hear your stay was not up to expectations. If you would like to discuss your stay further, I would be happy to speak to you. We take feedback very seriously and I will be looking into the issue you brought to our attention. It sounds like the turned on the heaters too late on the morning you stayed with us. So sorry for that.Kind RegardsDan BrophyRooms Division Manager
5 out of 5
*
Posted by Paul on 21 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear Paul,Thanks for staying with us and rating our hotel with the highest marks possible. We certainly do hope to see you back again really soon. Kind RegardsDan BrophyRooms Division Manager
4 out of 5
Posted by Tom on 21 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear Tom,Thanks for staying with us and rating our hotel with above average marks. Hope to see you back again really soon. Kind RegardsDan BrophyRooms Division Manager
4 out of 5
Convienent property to transport snd the shopping
Posted by Margaret on 19 May 2023
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Comment from Hotel Management
31 May 2023
by Dan
Dear MargaretThanks for staying with us and rating our hotel with above average marks. Sounds like we are just the hotel your looking for. We do hope to see you back again really soon. Kind RegardsDan BrophyRooms Division Manager
3 out of 5
The toilet seat was off when we arrived, spoke to reception and it still was not fixed when we left
Posted by Margaret on 17 May 2023
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Comment from Hotel Management
18 May 2023
by Dan
Hi Margaret,Thanks for staying with us. So sorry about the issue with the toilet seat. I will be looking into what went wrong. Please feel free to contact me if you would like to discuss this further. Again, so sorry that you were inconvenienced during your stay.Kind RegardsDan BrophyRooms Division Manager
Pavilion on Northbourne offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Pavilion on Northbourne. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Canberra hotel.
1 building
156 guestrooms or units
5382 sq ft of conference space
500 sq m of conference space
Deli
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Newspapers in lobby (free)
Television in lobby
Elevator
Smoking in designated areas
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Train station: Kingston Canberra Station (8.9 km / 5.5 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Pavilion on Northbourne offers 156 accommodations with minibars and safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Sitting area
Minibar
In-room dining (24 hours)
LCD television
Digital channels
Premium channels
Refrigerator
Coffee maker
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM and 10:00 AM.
Atrium Restaurant and Bar - Overlooking the garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 50.0 per night.
Cribs (infant beds) are available for AUD 10.00 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately AUD 23–28 for adults, and AUD 12–12 for children
Late check-out fee: AUD 20 (subject to availability)
Crib (infant bed) fee: AUD 10.00 per night
Rollaway bed fee: AUD 50.0 per night
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Pavilion on Northbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.
Pavilion on Northbourne uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global) are followed.
Yep, Pavilion on Northbourne has a free self car park and free RV/bus/truck parking. Onsite parking is limited.
The closest beach to Pavilion on Northbourne is Tuggeranong Town Park Beach (18 km).
Pavilion on Northbourne has an outdoor pool.
You bet! With amenities like kids' meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Pavilion on Northbourne is a hit with families.
Yeah, visitors can't get enough of the full breakfast here! Served weekdays from 6:30 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM, this is the perfect spot to fuel up for a big day of adventure.
No, Pavilion on Northbourne does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
